According to Professor Mehrabian of the University of California in Los Angeles, words account for only 7 percent of the meaning of a spoken message. The other important elements in face-to-face communication are tone of voice and facial expression. Do you agree with this? Watch the video on this topic.
If you want to know a little more on Professor Mehrabian's theory click on the link below:
http://en.wikipedia.org/wiki/Albert_Mehrabian
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